Returns Policy – LIVING SOLUTIONS

Terms and Conditions

Unwanted Goods

We want you to be happy with your purchase from Living Solutions.  If you’re not, please contact us to discuss this and return the product to us within 30 days of purchase, and we’ll exchange or refund it.  If a refund is required, this will need to be by the original method of payment, so please bring your credit or debit card if this is how you paid for the product.

It is important that any unwanted item, unless faulty, is returned in a re-saleable condition.  We expect this to mean that you have kept all the original packaging and labels (if appropriate), and that it is undamaged and unused.

Our apologies but we cannot accept any products that are used for toileting purposes or slide sheets/bed pads that could have incurred cross infection once taken home.

If the item was delivered to you, regrettably we are unable to refund the delivery charge.

We are also unable to accept return of any one off items that have been placed as a special order and then are deemed not suitable for purpose once purchased.

Faulty Goods

We check all products before selling them, however in the unfortunate event that the product you purchased is faulty, please contact us to discuss.  You will need to return it to us if possible and we will arrange for a replacement from the manufacturer – it may be possible to replace the item immediately if it is an item that we hold in stock.  If the item was delivered to you we will arrange collection.

Testimonials

Anonymous

Many thanks for your help. I found the service excellent and your kind attitude was very much appreciated.  

Anonymous

Came for an assessment but was also helped with a walking stick and information on attendance allowance for us. For us, personally, you could not improve your service to us. You all attended my mother in a kind, friendly and professional way.

Opening hours: 09.00 – 17.00; Monday – Friday

Phone: 020 3045 5100

Email: info@inspirecommunitytrust.org

Frequently Asked Questions - General

Will the Freedom Pass be sent to my home address?

Those applying for the older persons pass will have their pass sent to their home address. Those applying for the disability pass will have to come to the Inspire office to collect their pass in person.

Will I need to be seen?

We like to carry out telephone assessments where possible, however if it is felt that you have more complex needs then you will need to be assessed face-to-face by one of our therapists.  This may take place at the wheelchair service clinic, at home, at another venue if suitable (e.g. at your day centre or your child’s school).

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